3-Year Limited Warranty
At SigilVentus, we stand behind the quality of our products. Our products come with a 3-year limited warranty from the date of purchase, covering manufacturing defects under normal use and proper installation.
Please retain your order confirmation or receipt as proof of purchase.
What Is Covered
Our warranty covers defects in materials and workmanship that affect the product’s operation during the warranty period.
For approved claims involving manufacturing defects, we provide replacement parts and repair services free of charge. Our support team will assess the issue and explain the appropriate service procedure.
What Is Not Covered
This warranty does not cover:
• Damage caused by misuse or use outside the product’s intended purpose.
• Damage resulting from improper installation or operation contrary to the product instructions.
• Damage caused by product modifications.
• Normal wear and tear.
Please follow the installation instructions and operating requirements for your specific model.
How to Request Warranty Service
Contact support@sigilventus.com , with the following information:
• Your order number or proof of purchase.
• The product model.
• A description of the issue and when it occurred.
• Clear photos or a short video showing the problem.
Our support team will review your submission and advise on the next steps. Additional information may be requested to help identify the issue.
Returning a Product for Service
Please contact us before sending a product back. If a return is required, we will provide the return address, packing instructions, and details of any applicable shipping arrangements or costs.
Do not send your product to the original shipping address unless instructed to do so.
Service and Shipping Times
Warranty service times depend on the issue, product availability, replacement parts, and your location.
Once your claim has been reviewed, we will advise you of the expected service and shipping timeline.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your product arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the product and packaging so we can assess the issue.
Warranty and Returns
Warranty service addresses manufacturing defects during the warranty period. Requests to return an unwanted product are handled separately under our Return Policy.
Please contact us if you are unsure which process applies to your situation.
Contact Us
For warranty questions or assistance, email support@sigilventus.com .
This limited warranty does not affect any statutory consumer rights that apply to your purchase.