Return Policy
SIGILVENTUS Return Policy
At SIGILVENTUS, we are committed to ensuring our customers are completely satisfied with their purchases. If you need to return an item, please review our return policy below:
Quality Issues
Before installing or assembling the product, please check the following:
1. Inspect the packaging for any damage.
2. Ensure the product name and model number match your order confirmation.
Rejecting Incorrect or Damaged Items:
If you receive an incorrect or damaged item during delivery, do not accept the package. Inform the delivery personnel and contact us immediately, and we will arrange a replacement.
If your product has any quality issues, please reach out to the SIGILVENTUS customer service team for prompt assistance.
Return & Refund Policy (Within 30 Days of Receipt)
|
Return Category |
Refund Amount |
Shipping & Tax Costs |
|
Defective Product |
100% Refund |
Covered by SIGILVENTUS |
|
Non-Defective, Used Product |
70% Refund |
Customer responsible |
|
Unopened & Unused Product |
90% Refund |
Customer responsible |
Important Notes
1. Return Authorization: All returns must be approved by our customer support team before shipping back the item. Unauthorized returns may not be eligible for a refund.
2. Return Packaging: Products must be returned in their original packaging and in good condition.
o If the returned product is damaged, missing parts, or not in its original condition, SIGILVENTUS reserves the right to deny the refund or charge additional fees.
3. Return Period: All returns or exchanges must be initiated within 30 days of receiving the product.
4. Gift Items: If your order included free gifts, they must also be returned to receive a full refund.
5. Non-Refundable Shipping Costs:
o Standard shipping fees for orders under $99 are non-refundable.
o Expedited and express shipping fees are non-refundable.
To prevent damage during transit, please ensure the returned product is securely packed, preferably in its original packaging.
Refund Process
Refund Method
Refunds will be credited to the original payment method, whether it is a PayPal account or bank account. The final refund amount will be calculated based on our return policy, deducting any applicable shipping and tax costs.
Refund Timeline
1. Once the returned product is received and approved, we will begin processing the refund.
2. Credit card refunds typically take 3-5 business days to be processed by the bank.
If you have any questions or need further assistance, please contact our customer service team.
Thank you for choosing SIGILVENTUS!